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    • Terms and Conditions

    Warranty

    OEM’s warranty obligations are limited to the terms set forth below:

    F.D. Signworks, LLC (“IdentiFire”) warrants this product against defects in materials and workmanship for a period of:

    ONE (1) YEAR pertaining to adhesive properties
    5 years pertaining to glow properties
    5 years pertaining to reflective properties

    from the date of original retail purchase.

    If a defect exists, at its option, IdentiFire will:

    (1) repair the product at no charge, using new materials
    (2) exchange the product with a product that is new and is at least functionally equivalent to the original product, or
    (3) refund the purchase price of the product.

    A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product is exchanged, any replacement item becomes your property and the replaced item becomes IdentiFire’s property.

    To start an RMA, please fill this form out and send pictures of any issues with your product to sales@identifiresafety.com with your order number and name.

    When a refund is given, your product becomes IdentiFire’s property.

    Obtaining Warranty Service

    At the customer’s expense, mail the product to IdentiFire to the following address:

    IdentiFire Safety Products
    941 S Military Trl

    Ste F5

    West Palm Beach, FL 33415

    Upon receipt of product, IdentiFire will inspect and test for any misuse of product. IdentiFire will not warranty product if it is determined that the product was intentionally misused or subjected to unrealistic fire conditions, such as but not limited to direct flame contact with a torch, flare, or lighter.

    If it is determined that the product has not been misused by the customer, IdentiFire will replace the product as stated above in Warranty Coverage.

    Terms and Conditions

    IdentiFire™, a product under F.D. Signworks, LLC., will not be held liable for any injuries, or damages arising from the use, or misuse of any products sold via mail order, telephone, fax, website, store location, or by one of our company representatives. Warranties hereby expressed are strictly those of the manufacturer. F.D. Signworks, LLC. does not issue warranties above those stated by the manufacturer.

    Past-due accounts will be charged 1.5% interest per month until the balance is paid off. Customer checks returned due to non-sufficient funds will be charged a fixed fee of $40.00 plus all AFS bank charges. By receiving the above listed goods, the purchaser agrees to these terms. All returned items are subject to a 25% restocking fee. Custom orders, to include colors and sizes which are not a normally stocked item, imprinted goods, or tailored/altered items etc. are NON-REFUNDABLE.

    Furthermore, it is the responsibility of the buyer to determine his/her department policies on placement of 3rd party accessories for SCBA and Helmets. Products other than those listed on the IdentiFire website as being certified to the National Fire Protection Association (NFPA) standards have not been tested and certified under applicable standards. Use of a 3rd party accessory on your PPE that was not part of the manufacturer’s original certification may impact the approvals of the PPE or void the manufacturer’s warranty.

    Changing or Canceling Orders

    If you have submitted an order and need to change it, we will do our best to help you out. However, if your order has custom products that need to be changed, and they have already been processed, we will not be able to remake your items for no charge. Please understand that these products take time to make, and the materials we use are very expensive.